Effective date: 1 June 2026  ·  Version 1.0  ·  Diswayne Tech Systems Pty Ltd

1. About DRMSA

The Disaster Risk Management South Africa platform ("DRMSA", "Platform", or "Service") is developed and operated by Diswayne Tech Systems Pty Ltd ("we", "us", or "our"), a company registered in the Republic of South Africa. DRMSA is designed to support municipal disaster risk management officials, NGOs, and government bodies in fulfilling their obligations under the Disaster Management Act 57 of 2002 and related national and provincial frameworks.

By registering for an account you confirm that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy. If you do not agree, you may not use the Platform.

2. Eligibility & Authorised Use

Access to DRMSA is restricted to:

• Designated Disaster Risk Management Officials employed by a South African municipality or district municipality;
• Authorised representatives of registered NGOs or government entities operating within a municipal mandate;
• System administrators and technical personnel appointed by the above organisations.

You must be at least 18 years of age and have the legal authority to bind your organisation to these Terms. Personal or recreational use is not permitted.

3. Account Registration & Approval

All accounts are subject to approval by a designated Municipal Disaster Officer or Platform administrator before access is granted. You agree to:

• Provide accurate, complete, and current registration information;
• Use a valid official work email address;
• Keep your password confidential and not share credentials with any other person;
• Notify us immediately at legal@drmsaplatform.co.za if you suspect unauthorised access to your account.

We reserve the right to suspend or terminate accounts that are found to be inaccurate, fraudulent, or in breach of these Terms.

4. Acceptable Use

You agree to use the Platform solely for lawful disaster risk management purposes. You must not:

• Upload or share data that is false, misleading, or that you are not authorised to process;
• Attempt to gain unauthorised access to any part of the Platform or another user's account;
• Transmit malware, spam, or disruptive code of any kind;
• Reproduce, sell, or sublicence any part of the Platform without written consent;
• Circumvent any security or access-control measure;
• Use automated tools to scrape or extract Platform data in bulk.

5. Data Ownership & Licence

You and your municipality retain full ownership of all data you upload or generate on the Platform ("Municipal Data"). By submitting data you grant Diswayne Tech Systems Pty Ltd a limited, non-exclusive, royalty-free licence to host, store, process, and display your Municipal Data solely for the purpose of providing the Service.

We will never sell Municipal Data to third parties or use it for commercial profiling.

6. Privacy & Protection of Personal Information (POPIA)

Diswayne Tech Systems Pty Ltd is a Responsible Party as defined under the Protection of Personal Information Act 4 of 2013 (POPIA). We process personal information lawfully, minimally, and for specific purposes related to disaster risk management.

What we collect:

• Registration details: full name, work email address, role, and municipality;
• Usage logs: page visits, feature interactions, and session timestamps for security and audit;
• Content you create: risk assessments, situation reports, HVC data, and related records.

How we use it:

• To provide, maintain, and improve the Platform;
• To authenticate your identity and enforce role-based access;
• To send transactional notifications (account approval, password resets);
• To comply with legal obligations under South African law.

Data hosting: All data is stored on infrastructure provided by Supabase, hosted in the European Union (EU). Cross-border transfers are conducted under appropriate safeguards consistent with POPIA Section 72 requirements.

Your rights under POPIA: You have the right to access, correct, or request deletion of your personal information. Submit requests to legal@drmsaplatform.co.za. We will respond within 30 days.

Retention: Account data is retained for the duration of your active account and for 5 years thereafter in accordance with municipal records obligations, unless a shorter period is required by law.

7. Security

We implement industry-standard technical and organisational measures including encrypted data in transit (TLS), encryption at rest, row-level security policies, and audit logging. No system is completely secure — you are responsible for maintaining the confidentiality of your own credentials.

8. Availability & Service Levels

We aim to maintain high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible. We are not liable for losses arising from temporary unavailability of the Platform.

9. Intellectual Property

All software, design, documentation, and other materials comprising the DRMSA Platform are the intellectual property of Diswayne Tech Systems Pty Ltd or its licensors, protected under South African copyright law. These Terms do not transfer any Platform IP to you.

10. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, including fitness for a particular purpose or compliance with any specific legislative reporting requirement. DRMSA is a decision-support tool — final responsibility for disaster risk decisions remains with the relevant municipality and its appointed officials.

11. Limitation of Liability

To the maximum extent permitted by South African law, Diswayne Tech Systems Pty Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform. Our total aggregate liability shall not exceed the amount paid (if any) by your organisation for the Service in the 12 months preceding the claim.

12. Termination

Either party may terminate at any time. We may suspend or terminate your access immediately if you have breached these Terms or if required to do so by law. Upon termination your right to access the Platform ceases immediately; data is retained as specified in Section 6.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by email and the effective date updated. Continued use after updated Terms take effect constitutes acceptance.

14. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa. Disputes are subject to the exclusive jurisdiction of South African courts. We encourage informal resolution first — contact legal@drmsaplatform.co.za before initiating formal proceedings.

15. Contact

Diswayne Tech Systems Pty Ltd
Information Officer / Legal Queries
Email: legal@drmsaplatform.co.za
Republic of South Africa